The camera should appear in your Device Manager or Devices and Printers.The computer should ding or display a message when you plug it in.Confirm the camera is being detected by the computer.Make sure the USB plug is flush in the computer.Make sure the white connector end of the USB cable snuggly connected into the camera module.Follow these steps to send a command to stop the VDCAssistant (requires Admin privileges).VDCAssistant may be interfering and need to be temporarily disabled every time you connect the camera.Try rebooting the computer after connecting the camera.If you are on a network computer, check with support to update the network group policy (GPO) setting to allow any program to use the camera on that computer in the Active Directory (AD).You might need to reboot your machine and try again after the settings change.Scroll down below the list of Windows apps and check that ‘Allow desktop apps to access your camera’ is enabled too.
Check that ‘Allow apps to access your camera’ is enabled.Click the Start menu, type “camera privacy” and click the ‘Camera Privacy Settings’ entry.Check that your Windows security settings allow apps to access the camera.If you have anti-virus software, confirm that it is not set to block camera access.Check the box for ‘Run this program in compatibility mode for’.Right-click the LightBurn app icon on the desktop.Try running LightBurn in ‘Compatibility Mode’:.You may need to install the UVC Driver Bundle.Try testing both options to see if either resolves the issue (changing to Default usually resolves the issue).Restart LightBurn to register the change.Change the option from the current selection.There are two options – Default and Custom.For Windows, in LightBurn under Edit > Settings, at the bottom is a setting for ‘Capture System’:.(Ex: Update from Windows 7 to Windows 10) and follow the steps below, if needed. If your computer or operating system is older, you may try updating to a newer version.Find the one specific to your OS version. Windows may require you to download a Media Feature Pack.Review the following settings on your computer to see if updates or downloads are required: Black Screen or Camera Not Found Check the Computer Settings
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